Privacy policy

PRIVACY POLICY

Effective Date: 12 September 2026

At The Quiet Wardrobe, we respect your privacy and are committed to protecting the personal information you provide when you visit, use, or make a purchase through our website, thequietwardrobe.in.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices available to you.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect information such as:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and transaction details

  • Products and sizes selected

  • Information provided when contacting customer support

  • Information voluntarily provided through forms, reviews, surveys, or other interactions

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages viewed, referring website, and general website usage information.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders.

  • Arrange printing, packaging, and delivery of products.

  • Process payments and help prevent fraudulent transactions.

  • Communicate with you regarding your orders.

  • Provide customer support.

  • Handle replacement, exchange, return, and refund requests.

  • Send important service-related communications.

  • Improve our website, products, and customer experience.

  • Understand website usage and improve our marketing activities.

  • Comply with applicable laws, regulations, and legal obligations.

  • Protect our business, customers, and website against fraud, misuse, and security threats.

We will not use your personal information for purposes unrelated to our legitimate business operations without an appropriate legal basis or your consent where required by applicable law.

3. Payments

Payments made through our website may be processed by third-party payment service providers.

We generally do not directly store complete payment card details, such as your full debit or credit card number or CVV. Payment information is handled by the relevant payment provider according to its applicable privacy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Provide essential website functionality.

  • Remember preferences.

  • Understand website usage.

  • Improve website performance.

  • Measure marketing effectiveness.

  • Support relevant advertising and marketing activities.

You may manage or disable certain cookies through your browser or device settings. However, disabling essential cookies may affect some website functionality.

5. Third-Party Services

We may use trusted third-party service providers to help operate our business, including providers of:

  • Website hosting and ecommerce functionality.

  • Payment processing.

  • Order fulfilment and printing.

  • Shipping and delivery.

  • Analytics.

  • Advertising and marketing.

  • Customer communication.

  • Fraud prevention and security.

These providers may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.

Where your order is fulfilled by a third-party printing or fulfilment provider, information necessary to manufacture and deliver your order, such as your name, product details, shipping address, and contact information, may be shared with that provider.

6. Shopify

Our online store is powered by Shopify.

Shopify and its service providers may process certain information in connection with the operation, security, payment processing, and functionality of our ecommerce store.

Your information may therefore be processed by Shopify and its service providers in accordance with their applicable privacy practices.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of your information.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including:

  • Processing orders.

  • Providing customer support.

  • Maintaining business records.

  • Resolving disputes.

  • Preventing fraud.

  • Complying with legal, tax, accounting, and regulatory requirements.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it where appropriate and legally permitted.

9. Sharing of Personal Information

We do not sell your personal information to third parties.

We may disclose or share personal information where reasonably necessary with:

  • Payment processors.

  • Printing and fulfilment partners.

  • Shipping and logistics providers.

  • Website and technology providers.

  • Analytics and marketing service providers.

  • Professional advisers.

  • Government authorities or law-enforcement agencies where required or permitted by law.

We may also disclose information where reasonably necessary to protect our legal rights, prevent fraud, investigate misuse, enforce our policies, or protect the safety and security of our customers and business.

10. Your Privacy Rights

Subject to applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to certain personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where legally permitted.

  • Withdraw consent where processing is based on consent.

  • Raise concerns regarding our handling of your personal information.

  • Request information about how your personal information is processed.

Some requests may be subject to legal, regulatory, or contractual limitations.

To exercise an applicable privacy right, please contact us using the details provided in the Contact Us section below.

11. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate consent where required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

12. Data Transfers and Service Providers

Some of our service providers may process personal information outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate safeguards.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable laws.

When we make material changes, we may update the Effective Date or Last Updated date displayed on this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

14. Contact Us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

The Quiet Wardrobe

Business Address: Balua Chauraha, Ramkola, Kushinagar, Uttar Pradesh, India

Email: hello@thequietwardrobe.in

Please include sufficient information in your message for us to understand and respond to your request.

The Quiet Wardrobe is committed to handling customer information responsibly, transparently, and in accordance with applicable law.

Effective Date: 12 September 2026