Terms of service

TERMS OF SERVICE

Effective Date: 12 September 2026

Welcome to The Quiet Wardrobe. These Terms of Service ("Terms") govern your access to and use of thequietwardrobe.in ("Website") and any purchase made through the Website.

By accessing our Website, placing an order, or purchasing our products, you acknowledge that you have read, understood, and agree to these Terms.

1. About The Quiet Wardrobe

The Quiet Wardrobe operates an online retail store offering apparel and related products through thequietwardrobe.in.

These Terms apply to all visitors, customers, and users of our Website.

2. Eligibility

By using this Website or placing an order, you represent that you are legally capable of entering into a binding agreement under applicable Indian law.

If you are purchasing a product on behalf of another person, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, measurements, prices, and other product information displayed on our Website are accurate and up to date.

However:

  • Product colors may appear slightly different depending on your device or screen settings.

  • Minor variations may occur due to manufacturing, printing, or production processes.

  • Product availability may change without prior notice.

  • Product images may be used for illustrative purposes where applicable.

  • We reserve the right to correct typographical, pricing, product, or technical errors.

4. Pricing

All prices displayed on our Website are in Indian Rupees (₹) unless otherwise stated.

Prices may be changed at any time without prior notice.

A price change will not normally affect an order that has already been successfully confirmed. However, if a product has been listed at an incorrect price due to an obvious technical, typographical, or system error, we reserve the right to cancel the affected order and provide an appropriate refund where payment has already been received.

5. Orders

When you place an order through our Website, you are requesting to purchase the selected products.

After receiving your order, we may send an order confirmation to the email address or contact information provided by you.

An order may be cancelled or refused where reasonably necessary, including in circumstances involving:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Suspected fraudulent or unauthorized transactions.

  • Incorrect or incomplete customer information.

  • Technical or system errors.

  • Delivery restrictions.

  • Failure of payment authorization.

  • Circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, the applicable amount paid for the cancelled order will be refunded through the appropriate payment method.

6. Payment

We may offer payment methods displayed on the Website at the time of checkout.

You agree to provide accurate and complete billing and payment information.

Orders requiring online payment may be processed only after payment has been successfully authorized or received.

For Cash on Delivery orders, where available, payment must be made according to the instructions provided by the delivery partner.

7. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver your order within the estimated delivery period communicated during checkout or through our order updates.

Delivery times may vary due to:

  • Delivery location.

  • Courier or logistics delays.

  • Weather conditions.

  • Public holidays.

  • Natural events.

  • Operational disruptions.

  • Government restrictions.

  • Other circumstances beyond our reasonable control.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing an accurate and complete delivery address and contact information.

8. Returns, Exchanges and Refunds

Our returns, exchanges, and refunds are governed by our Refund & Return Policy, which forms part of these Terms.

Our current return window is 5 days from the date of delivery, subject to the conditions specified in the Refund & Return Policy.

We do not charge a return processing or restocking fee for eligible returns under our current policy.

Nothing in these Terms is intended to limit any rights or remedies available to consumers under applicable law.

9. Defective, Damaged or Incorrect Products

If you receive a product that is defective, damaged, or materially different from the product you ordered, please contact us as soon as reasonably possible.

Where appropriate, we may request photographs, videos, packaging information, or other reasonable evidence to verify the issue.

After verification, we may provide an appropriate remedy, which may include a replacement, exchange, repair where applicable, or refund, subject to applicable law and our Refund & Return Policy.

10. Customer Information

You agree to provide accurate, current, and complete information when placing an order.

You are responsible for ensuring that the following information is correct:

  • Full name.

  • Delivery address.

  • Mobile number.

  • Email address.

  • Billing information.

  • Other information required to process your order.

The Quiet Wardrobe may not be responsible for delivery issues resulting directly from incorrect or incomplete information provided by the customer.

11. Website Use

You agree to use the Website only for lawful purposes.

You must not:

  • Use the Website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our systems.

  • Introduce viruses, malware, or other harmful code.

  • Interfere with the security or operation of the Website.

  • Copy, reproduce, or misuse our content without authorization.

  • Use automated systems to interfere with or improperly access the Website.

  • Attempt to obtain products or services through fraudulent means.

We reserve the right to restrict or terminate access to the Website where reasonably necessary.

12. Intellectual Property

All content appearing on thequietwardrobe.in, including but not limited to:

  • The Quiet Wardrobe name.

  • Logos and brand elements.

  • Product designs.

  • Product photographs.

  • Graphics.

  • Text.

  • Product descriptions.

  • Website design and layout.

  • Original marketing materials.

  • Other original content.

is owned by or licensed to The Quiet Wardrobe and may be protected by applicable intellectual-property laws.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our intellectual property without prior written permission.

13. Reviews and User-Submitted Content

Customers may have opportunities to submit reviews, photographs, comments, feedback, or other content.

You agree that content submitted by you must not:

  • Be unlawful.

  • Be fraudulent or misleading.

  • Infringe another person's rights.

  • Contain malicious code.

  • Contain abusive or inappropriate material.

  • Violate applicable intellectual-property or privacy rights.

By submitting content to us, you grant The Quiet Wardrobe a non-exclusive right to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

14. Third-Party Services

Our Website may use third-party services, including payment gateways, shipping providers, analytics providers, advertising platforms, technology providers, and other service providers.

Your use of third-party services may be subject to the terms and policies of those providers.

We are not responsible for the independent policies, practices, availability, or performance of third-party services, except to the extent required by applicable law.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our Website and placing an order, you acknowledge that your information may be processed as reasonably necessary to provide our services, process payments, fulfill orders, provide customer support, prevent fraud, and comply with applicable legal obligations.

16. Website Availability

We aim to keep our Website available and functioning properly, but we do not guarantee that the Website will always be uninterrupted, secure, error-free, or available at all times.

We may temporarily suspend or modify the Website for maintenance, updates, security reasons, technical issues, or other operational requirements.

17. Limitation of Liability

To the maximum extent permitted by applicable law, The Quiet Wardrobe will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the Website or products.

Nothing in these Terms is intended to exclude, restrict, or limit any liability, consumer right, or remedy that cannot lawfully be excluded or limited under applicable law.

18. Force Majeure

The Quiet Wardrobe will not be responsible for delays or failure to perform obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, government actions, strikes, transportation disruptions, technical failures, widespread network outages, pandemics, or other extraordinary events.

19. Cancellation

Order cancellation may be available before an order has been processed or dispatched, subject to our operational procedures.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

Nothing in this section limits any cancellation or consumer rights available under applicable law.

20. Grievance Redressal

We are committed to addressing customer concerns and complaints in a fair and timely manner.

For any complaint relating to your order, product, payment, delivery, return, refund, or Website experience, please contact us at:

Email: hello@thequietwardrobe.in

Grievance Officer: The Quiet Wardrobe
Designation: Grievance Officer
Email: hello@thequietwardrobe.in

We will acknowledge and address grievances in accordance with applicable law.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with these Terms or your use of the Website shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

Nothing in these Terms prevents a consumer from exercising any statutory rights or remedies available under applicable consumer-protection law.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Website, services, or applicable legal requirements.

The updated Terms will be published on this page with a revised effective date where appropriate.

Your continued use of the Website after an updated version is published constitutes acceptance of the revised Terms to the extent permitted by applicable law.

23. Contact Us

If you have any questions, concerns, or complaints regarding these Terms or your order, please contact us:

The Quiet Wardrobe
Website: thequietwardrobe.in
Email: hello@thequietwardrobe.in

Effective Date: 12 September 2026

By accessing thequietwardrobe.in, placing an order, or purchasing products from The Quiet Wardrobe, you acknowledge that you have read and understood these Terms of Service.